Introduction

These pages contain the policies under which users may participate in GraalOnline. The goal of these policies is to provide an enjoyable experience for the majority of the users.

These policies will undoubtedly NOT suit everyone, but this is impossible. Because GraalOnline is a multiplayer game, there can sometimes be a conflict between an individual user's idea of entertainment and that of the majority of the players. To improve gameplay experience for as many people as possible, the majority will be given the greatest weight.

Please read these policies carefully so you understand the rules under which you can play GraalOnline and interact with the other players.

General

GraalOnline is presented on an AS-IS basis. Usage of the GraalOnline product indicates acceptance of this, and any risk that may imply. GraalOnline can only promise to make a reasonable effort to fix a software problem or to return service as quickly as possible (except in cases where the service interrupt is not related to the GraalOnline product itself). Only in cases of massive, unintentional account reset, GraalOnline will make reasonable efforts to restore any loss of player attributes, gralats, tools, etc. Otherwise, screenshots and individual witness are not acceptable proof.

Keep It Legal

No illegal activities are allowed in GraalOnline. You may not use Chat or Forums to publish, post, distribute or disseminate defamatory, infringing, obscene or other unlawful material or information, specifically, but not limited to, child pornography, bestiality or incest. Also, players may not promote the use or distribution of illegal drugs.

Players may not use GraalOnline to distribute urls to external sites which promote illegal activities and violate the code of conduct.

Players may not upload files or post messages that contain photos, music, software or other material protected by intellectual property laws, rights of privacy or publicity or any other applicable law unless they own or control the rights thereto or have received all the necessary consents. GraalOnline is not responsible for any use of anything you say or post.

IMPORTANT: Players risk immediate ban if they build, host or even promote sites and/or web content for facilitating cheating, threats of cheating and any type of hacking content.

Privacy

GraalOnline policy will respect each individual player's privacy to communicate unless there is a reasonable concern that such conversations relate to bug abuse, disruptive behavior, or other illegal activities. It must be made clear that all actions and conversations within GraalOnline are subject to monitoring. Should a player or players be suspected of illegal or abusive activity, GraalOnline reserves the right to use administration tools to monitor individuals' communications via chats and other private messages.

GraalOnline staff and personnel will never single out individual personal information when communicating to other players or outside parties. GraalOnline expects GraalOnline players to abide by the same respect for personal privacy. Personal information - age, address, personal email, phone numbers, etc. - should never be exploited, communicated between players. Any violations will be strictly punished.

Character Names

Generally, it is up to the player to decide the name for his or her character while playing GraalOnline. However, some character names will be considered abusive behaviour: for example, names indicating other specific player characters, the players themselves, GraalOnline staff, or any real-life personal information will not be accepted. It is also unacceptable to use profanity, racially or sexually explicit words or generally threatening wording as a player's character name. "Kill_XXXX" is an example of an unacceptable name. Judgment of what is and is not disruptive is entirely at the discretion of GraalOnline.

Chat and Forum

Discussion through onscreen chat, GraalOnline chat, and discussion forums is a part of the game. However, GraalOnline must not be used to promote competing products or services. Individuals who actively promote other competing products or services within GraalOnline may be locked out.

Another abuse of chat and forum privileges includes using abusive language (cursing or threatening language), racial attacks or comments, or sexually explicit comments. This applies to direct communication with players, mass messages via GraalOnline chat, or discussion board content.

The GraalOnline Communications Forum (Message Boards) is intended for discussions related to GraalOnline, including gameplay, ideas, and experiences. Constructive complaints and healthy criticism that suggest improvements are welcome. However, flame wars, personal attacks, and unfounded criticism will be removed, and offenders may be banned. GraalOnline staff reserves the right to lock out such abusive players.

Players are prohibited from promoting sexually explicit content, racism, or vulgarity online. This includes sharing URLs to sites containing profanity, nudity, or other violations of the GraalOnline Rules of Conduct.

Players who promote cheating, hacking, or any content subversive to gameplay risk immediate ban. GraalOnline has zero tolerance for such activities.

Bug Abuse, Hacks, and Trainers

Any attempt to gain an unfair advantage through undocumented features or by manipulating the game's datastream is strictly prohibited. This includes memory edits, trainers, anti-idle macros, bots, or other hacks. Such actions disrupt game balance, create unfair advantages, and harm the overall player experience. GraalOnline enforces a zero-tolerance policy against these activities.

Bugs should always be reported. If a player observes someone abusing a bug or discussing plans to do so and fails to report it, they may face the same penalties as the abuser. Players should report bugs via the Graal forum, Support Center (GraalDesk), or email at bugs@graalonline.com.

GraalOnline reserves the right to confiscate any rewards obtained through bug abuse. Failure to cooperate in disclosing the extent of the abuse or dishonesty regarding ill-gotten gains is grounds for immediate lock-out.

Bug Reporting

Since GraalOnline constantly introduces new features, levels, and content, occasional bugs are expected. Fortunately, many issues can be fixed on the fly without requiring downloads or patches.

Players should report bugs via the Graal forum, Support Center (GraalDesk), or email at bugs@graalonline.com, following the guidelines provided on the Graal website. Complaints about other players, staff, or personal grievances should not be included in bug reports. Unacceptable submissions include statements like:

• "Player X killed me because he is a jerk..."
• "I don't like this level. It's stupid..."

Proper reports should provide a clear and concise description of the issue:

• What you were doing before and after the issue occurred
• The level you were in (Press F5 to check the loaded level)
• If an item was lost, the exact state before and after the event
• System details (software version, PC specs, video card, connection type, etc.)

Game Staff

The staff of GraalOnline, from Administrators to FAQ team to LAT team to Police, are often online to help players who have genuine problems with game play. Players must realise that complaints for issues related to general gameplay detract the Staff's ability to help others in genuine need.

Because GraalOnline is available for users in across the world and through many time zones, Staff members may not always be online or available in real-time to help with issues. In such instances, subscribing players are to use the Graal Forum to report their problems to the appropriate staff. GraalOnline Staff will make every effort to respond as quickly as possible.

Game Content Updates

GraalOnline reserves the right to make modifications to any and all game content and rules at any time, without notice. GraalOnline has the responsibility to preserve the balance of the game for the majority of the players. Therefore, GraalOnline will routinely add new content, rules, modify existing rules, and even go back and change new content that did not function as expected. These changes can impact your character in a variety of ways. If you feel that the change unfairly penalizes your character, or your character type, given the requirements of balance, challenge, and the general good of the game, then you may make your views known to GraalOnline via GraalOnline Forum. It should be understood, however, that GraalOnline maintains a longer range view which may be in conflict with short-term and character-specific interests, but GraalOnline will always attempt to make the best decision for the overall good of the game.

Delays / Slowdowns

GraalOnline Server and Backend is designed to provide optimal network efficiency. Our servers are designed NOT to disadvantage players with slow connections. We also make efforts to ensure network slowdowns are not a result of GraalOnline Server-side components. However, some network delay is a normal consequence of playing a game with hundreds or thousands of simultaneously connections over the Internet. Delays are typically only a few seconds, but may occasionally be longer. Additionally, some delays may affect only one player, because he or she is having problems with a local network node. GraalOnline reserves the right of final judgment as to the verification of any slowdown-related claims.

Competitive Events

While there are a wide variety of events and quests found in GraalOnline worlds, some events pit player versus player, or teams of players versus other teams. All players must agree that there are elements of combat and competitive events in GraalOnline. Through either their experience or their accumulated player attributes and weapons, some players will have competitive advantages over others. This is part of normal gameplay. It is not acceptable, however, for such advantaged players to repeatedly prey upon weaker players or 'newbies'. Such 'stalking' of weak players or newbies may be in violation of GraalOnline policy.

This does NOT give player who are victims in combat the right to complain to Police each time they are killed. There are many "grey areas" in terms of defining what is acceptable competition, and what is abusive behaviour. GraalOnline will almost always stay out of player conflicts. However, when player activities create a disruptive influence on GraalOnline in general, the participants will be warned. GraalOnline reserves the right to determine which behaviours are considered abusive.

Quests and Special Events

The running of events and quests can sometimes accommodate only a few players at a time. To allow as many players as possible to enjoy it, GraalOnline may run the same quest more than once. Because of this, if you participate in a quest, please do not discuss the details of the puzzles with other players, because this can decrease their own enjoyment of it when their turn comes around. Also, please do not broadcast puzzle solutions or other spoilers over general means of communication, such as the ESP network, or the public Message Board topics.

Event and Quest participants who are being disruptive may be removed from the quest. Examples of disruptive behavior are: Not responding to Event Manager commands, criticizing the event/quest or the people involved or actively preventing other players from progressing.

Quest/Events: Giving Away Spoilers

Also, there will always be players who have participated in an event/quest before, and therefore already know tricks, shortcuts or hidden functions. Generally, GraalOnline encourages players to communicate with each other. Many quests are designed for multiple players who need to communicate in order to accomplish the quest. Some quests, however, are designed to let participating players discover hidden objects. In these cases, experienced players should not communicate this sensitive information or knowledge to others. This will ruin the challenge of the event and create unfair advantages for certain players. However, communicating where a hidden quest starts or how, during a quest, players can avoid 'baddies' by taking an alternative route ARE NOT necessarily detrimental to the quest. Because there are many 'grey areas' in the completion of events and quests, if a player is NOT SURE if communicating tricks, shortcuts or hidden functions will be harmful to gameplay, it is better to be silent. Interpretation of good and bad communications is the sole discretion of the GraalOnline staff.

For the case when quests include 'secret' information, knowledge of which will spoil the participant's experience, players who want to start an event or quest should also not solicit 'spoilers' from other players via Mass Messages. Both Players spoilers and players looking for spoilers may be banned from events. Determination of what is and is not disruptive behavior, and/or banning or removal of a event/quest participant, is entirely at the discretion of the Event Master running the event/quest.

Quests/Events: Participant Limits

Some quests have a limited capacity. GraalOnline makes no guarantee that everyone who shows up for a quest will be able to participate. Most quests will be run again at a later date, but GraalOnline makes no guarantee of the frequency of these quests, or that any particular player will be guaranteed the right to participate in any of them.

GraalOnline is not required to give warning that an event/quest will be run. Some are announced ahead of time, while others are run spontaneously.

Quests/Events: Prizes

Awards are frequently given out at the end of quests and other events. There is no guarantee, however, that a player's participation in an event/quest will guarantee an award. Even though a player may have contributed to the solution of a puzzle, or roleplayed well, his or her actions at those times may not be monitored. GraalOnline is not required to monitor the behavior of all quest participants.

Score Lists

GraalOnline is the sole judge of the accuracy of any high score lists and other event score listings. An announcement by GraalOnline as to the winners of an event, is final.

Exchanging Items & 'Scamming'

Character-owned items, such as tools, houses, and bomy pets, may be auctioned or traded within Graal's auction or trading features. If, due to bugs in the system, there are discrepancies between the buyer/seller terms and the actual result, GraalOnline will make all reasonable attempts to rectify the situation.

Any exchange of materials outside GraalOnline secured exchange locations, falls under the term 'caveat emptor', or 'buyer beware.' In other words, GraalOnline will not be responsible for rectifying broken promises, incomplete trades, etc. in such a setting. If trading outside Graal 'sanctioned' trading locations, trade only with players you can trust.

This 'caveat emptor' approach does not mean Scamming is legal, only that it is difficult to prove. If Graal Police witness a scam directly they may punish the offending player. The best way to avoid being scammed is to only trade within secure trading facilities in Graal.

Loss of Items

There are many items that players accumulate during regular gameplay, through quests, through sparring and events. In rare cases, these items can be inexplicably lost. Often, GraalOnline staff will have a record of these items and can trace the reason for the loss. If it is clear that the items was lost through neither the fault of the player or gameplay, or if the loss of the item creates imbalances in player power or gameplay, GraalOnline staff will try to replace the item. In cases where it is not directly evident that the items existed, or that the item wasn't lost through game play or a bug, GraalOnline staff will not replace or repair the items. The decision to replace items is the sole discretion of GraalOnline staff.

Because GraalOnline content evolves so quickly and because normal MMP gameplay can introduce MANY different and unpredictable elements, items should never be trusted to ALWAYS behave in a perfectly predictable manner.

In very rare instances, an item may have to be confiscated if it is seriously in error. Certain GraalOnline staff members are authorized to remove faulty items. In some cases, they can replace it with another item if there is one that provides similar benefits/powers of the one removed). Again, this can take place at GraalOnline's sole discretion.

Repair / Replacement

Should it appear that your character or its tools/items has changed unexpectedly, subscribers may inform us in the Graal forum for bug reporting or by speaking to the appropriate Staff directly. GraalOnline staff will attempt to investigate the problem, and may, at its sole discretion, authorize adjustments to your character or inventory. Some Staff members are empowered to make many on-the-spot decisions about replacement, but some situations will require approval from GraalOnline management.

In many instances, GraalOnline's only recourse in determining the cause of a problem is to verify that the programming/script involved is reliable. If specific game mechanics function correctly, and repeated tests under similar circumstances as the reported problem yield correct results, then we must rule that what the user saw is attributed to some type of communication problem or a misunderstanding of the output.

Policy Violations

Anyone found to be in violation of the policies described in this document, at the sole discretion of GraalOnline, will be subject to the following:

• First violation:

  The user will receive a warning describing the breach of policy GraalOnline believes they have committed, either onscreen or via Email.

• Second violation:

  If possible, the player will be temporarily locked out of the area of gameplay related to the abuse. For example, if a player is using abusive language to others in the Forum, s/he will be prevented from using the forum. If a player is disruptive in events, s/he will be prevented from competing in events.

• Third violation:

  The user will be locked out of GraalOnline for a period of up to one month, and will be notified via Email.

• Fourth violation:

  The user will be locked out of GraalOnline permanently without refund.

In certain circumstances, such as extremely abusive behavior, a user may be locked out without warning or notice of any kind. However, GraalOnline will follow up with an Email explaining why this step was taken.

Miscellaneous

Additional policies from time to time may become necessary, such as unique policies for a quest. It is also GraalOnline policy that if anyone is locked out of one GraalOnline product, for any reason, GraalOnline may choose to lock that user's accounts out of ALL GraalOnline products, on all services. This includes current and future GraalOnline products. If a user is discovered to be playing on an account which is registered to a fraudulent or incorrect name, address, or billing method, that may also be grounds for immediate lockout.

General Rules

GraalOnline Era generally follows the same conduct rules as the GraalOnline.com product.

To simplify and clarify specific activities for GraalOnline Era, please read through this entire document and abide by these rules. While playing GraalOnline Era, you are prohibited from doing any of the following:

Vulgarity

This includes any attempt to use an alternate spelling of a swear word or phrase to avoid the swear filter, using abbreviations of a swear word or phrase, or using any word or phrase as an obscene or derogatory term. Excessive vulgarity of any kind is not tolerated.

Harassment

This includes bullying others, threatening, stalking, using abusive language, sexual advances, spamming private messages, hate speech, spamming long strings of characters in public chat or any other actions that disturb another player's gameplay experience.

Racism

Do not judge, insult, use racial slang, or any racist language towards others based on ethnic groups, cultural differences, or otherwise.

Staff Impersonation

Attempting to impersonate any current or retired GraalOnline Staff member such as having their nickname that includes an official staff tag such as "NICKNAME(Player Relations)", or writing in your status, in public chat, or in Private Messaging claiming to be staff. You will be warned, and your nickname/status reset as a result.

USD Transactions

Any attempt to buy, sell, trade, share, receive, or give away items or accounts in-game for any type of real money currency or gift card codes and vice versa.

Hacking

Attempting to alter game files, illegal purchases, or using tools (macros, changing movement speed, etc) to gain an advantage.

Abusing Glitches/Bugs

Exploiting or taking advantage of glitches that are not part of normal gameplay (lag glitching, glitching into otherwise inaccessible areas, etc). Bugs within GraalOnline Era should be reported to GraalOnline Era Staff.

Additional Prohibitions

You are also prohibited from:

• Asking other players for accounts or any personal information (emails, passwords, or other personal/identifying details).
• Advertising websites or services which offer "free gralats", "free items", "free iTunes" or other GraalOnline Era-related scams.
• Attempting or offering to duplicate items.
• Trading in-game items from GraalOnline Era for items in other MMO games (cross-server trading).
• Attempting to steal other player accounts, or deceive someone into giving out their account information.
• Engaging in or promoting suggestive or explicit sexual conduct, illegal drugs, or alcoholism.
• Abusing the report system with pointless text. Excessive abuse of the report system will result in a warning.
• Continuously spamming messages to GraalOnline Era Staff with rude or pointless text.
• Engaging in or promoting religious, political, or cultural hate speech.

Warning and Jailing Rules

For additional information, please see:Jailing Rules

You may receive a warning for violating any of the GraalOnline Era rules. If you are warned, it will be recorded permanently on your account. According to the warning and jailing rules, receiving three warnings in a specific category will result in a 3-hour jail sentence. Each additional warning in the same category will increase the jail time by 1 hour.

Certain categories, such as USDing or hacking, are considered major violations and result in instant and longer jail times without notice. In extreme cases, this may lead to an account reset or a ban from all GraalOnline servers.

Be advised that GraalOnline Era Staff only warns players based on evidence or direct observations of rule violations, especially when investigating player reports. If you engage in or promote prohibited activity with a reported player, you may also receive a warning. When reporting a player, cease all communications with them and allow a Player Relations Team admin to handle the situation.

Jail System

The jail system operates based on your IP address. If you are connected to WiFi with others (family, friends) and one of them is jailed, you will also be jailed.

For example, Snake plays on his Android phone and follows the rules, but his brother Python, who plays on Facebook, is being vulgar and gets warned three times. Since they share a WiFi connection, both Snake and Python will be jailed.

Note: Being jailed due to shared WiFi will not affect your jail history.

Reporting Glitches

As a player, you are responsible for reporting any glitches and bugs you find to GraalOnline Era Staff. Please report glitches here: Glitches & Bugs

Do not abuse any glitches or bugs you find. Reporting a glitch and seeing no immediate action taken does not mean you are allowed to continue abusing it. Allow a staff member to verify and correct the issue.

Reporting Offensive Behavior

GraalOnline Era Staff's Player Relations Team strives to provide a safe and enjoyable experience for all players. To report a player violating these rules, go to their Profile `>` More Actions `>` Report. Select the appropriate category (e.g., "offensive language" for vulgarity, "offensive name" for inappropriate nicknames) and provide a descriptive reason. A Player Relations Team admin will investigate the report as soon as possible.

Common reports that GraalOnline Era Staff will NOT take action on:

• Trade scams: In-game item scamming is legal, except in cases of harassment, exploiting bugs, or attempting to "duplicate" items.
• Players not leaving a trade table, pizza table, etc.
• Players picking up shells, trash, mushrooms, etc.
• Players digging for shells in the same spot as you.
• Roleplaying drama.
• Using the word "noob." This is not considered vulgarity unless it involves excessive harassment.
• Being killed by another player (combat is part of the game).

If a player is harassing you via Private Messaging, you can block them by going to their Profile > More Actions > Report and Block PM.

If you find a player severely violating these rules (e.g., account selling, attempting to steal account information, hacking) and a Player Relations Team admin is not available, you may use the support system.

Please include screenshots or video proof when reporting severe rule violations.

Account Rules, Guidelines and Safety

When you create an account on GraalOnline Era, it is entirely your responsibility to maintain its security and privacy. You may share your account at YOUR OWN RISK. Graal staff will not assist you in regaining access to your account if you give it away. You are not allowed to sell, buy, or trade accounts under any circumstances for any reason. If you are found to be doing any of these actions, your account will be jailed without notice and, in extreme cases, may be reset or banned from GraalOnline servers.

Never give out or ask for personal account information for any reason, including emails, Graal IDs, and passwords.

Accounts on GraalOnline Era are identified with an email address to allow a player to use their account on any device. For better security of your GraalOnline Era account, GraalOnline Era Staff recommends the following:

• Secure your email account using your email provider's security settings, such as text or voice call code options for authorization.
• Be careful who or where you share your email address and Graal ID outside of GraalOnline Era, such as Facebook, Twitter, etc. Keep your personal account information private at all times.
• Do not share email accounts with another person. Ensure you alone have full authorization.
• Revoke access in Identify options in-game to allow only the devices you currently have access to.

You are solely responsible for the safety and security of your GraalOnline Era account. If you are a victim of account theft and are found to have knowingly shared your account information with another player, GraalOnline Era Staff may not be able to assist you in retrieving your account. Ensure that your emails and passwords are safely stored.

For account issues, please use any ONE of the following solutions to contact Staff:

• Submit a ticket via Toonslab Support
• Email: era@graalonline.com

Inappropriate Behavior

• Using offensive nicknames, guild names, status, etc.
• Using vulgar/offensive language
• Bullying or harassing other players
• Talking about self-harm or harming others

Staff Impersonation

• Copying the look and name of an administrator
• Attempting to pass as an administrator
• Threatening to ban someone
• Using "Graal Police", "Admin", or similar in names

Game Exploitation

• Abusing lag, bugs, or unintended mechanics
• Blocking entrances by pausing/lagging
• Glitching into inaccessible areas
• Boosting stats (kills, spar wins, etc.) illegitimately

Account Related

• Selling, trading, or giving away accounts
• Selling in-game items/services for real money
• Ban evasion using alternate accounts

Security & Cheating

• Using third-party software to cheat
• Sharing accounts for competitive advantage
• VPN or macro usage for unfair advantages

Severe Misconduct

• Hate speech, racism, or discrimination
• Threatening to leak private information
• Physical threats, DDoSing, or doxxing
• Encouraging self-harm

Reporting Guidelines

• Do not spam the report system
• Avoid false reports with malicious intent
• Report bugs/exploits instead of abusing them

Prohibited Content

• Sexual activity or explicit roleplay
• Requesting/trading explicit images
• Pornographic guild images
• Any content involving minors

Advertising

• No scam or malicious site advertising
• Personal sites (graphics, portfolios) are allowed

Account Protection

• Never share your email with other players
• Only identify with an email you own and control
• Only sign into devices you own
• Identify before game updates to prevent data loss
• Staff will never ask for your account information

Account Sharing

• Account sharing is strictly prohibited
• Shared accounts that get stolen won't be recovered
• Account sharing will result in warnings and jail time

Job Skills

• Identifying after gaining job skills will reset progress
• Identify before starting work to preserve progress

For account issues: Submit a support ticket

Player Conduct

• Respect all players and staff
• Report issues instead of retaliating
• Block players who harass you
• Do not abuse the report system
• Stop contacting players who ask to be left alone

Language & Behavior

• Swearing at others is prohibited
• Toggle swear filter in settings as preferred
• Sexual harassment results in immediate jail
• Racism results in immediate jail

Game Integrity

• No third-party programs or hacking
• No glitching into restricted areas
• No staff impersonation (warnings then jail)

Trading

• No real-money trading (iTunes, PayPal, etc.)
• No cross-server trading
• Staff cannot help with trade scams
• No macroing (can result in jail or reset)

Events reward Horse Shoes (HS) for exclusive items. Be patient - winning takes practice!

Event Types

• Race: First to finish line wins
• Chance: Random selection winner
• Team: Cooperative team play
• Skill: Competitive challenges

Event Rules

• Respect event hosts and participants
• Staff can only host 5 events daily
• No helping opposing teams in team events
• No glitches/hacks during events

Staff roles include: Manager, Developer, Sheriff, Deputy, LAT, Gani, Graphics, and Gunsmith.

Identifying Staff

• Staff names appear in gold color
• Emerald Saloon upstairs displays staff list

Contacting Staff

• Staff are here to help improve your experience
• Include your question in first PM to staff
• For staff complaints, contact high-ranking staff with evidence

Stat Boosting

• No spar win boosting (results in stat reset)
• No kill boosting (results in kill reset)
• Killing AFK players is permitted

Fair Play

• No glitches/hacks in spar or basing
• Helping others boost results in punishment

Gang Rules

• No selling gang rewards (130hr jail + penalties)
• No inappropriate guild names

Intentional Scamming

• Intentionally selling an account
• Example: Trying to sell an account for in-game items

Account Sharing

• Letting other players access your account
• Example: Sharing account details with others

Cross-Server Trading

• Selling items for another server's items
• Example: Trading Zone items for Era items

Real Money Trading (USDing)

• Selling/buying items for real money/iTunes
• Example: Offering items for iTunes gift cards

Minor Glitching

• Exploiting minor glitches for small advantages
• Example: Riding broom while using sword

Severe Glitching

• Exploiting major glitches for significant advantages
• Any glitching during basing is considered severe
• Example: Speed hacking

Hacking

• Using third-party tools to gain unfair advantages
• Example: Speed hacking

Boosting Statistics

• Artificially inflating stats
• Example: Killing alternate accounts repeatedly

Teaming

• Coordinating unfairly in events
• Example: Teaming in Showdown or BombSpar

Staff Impersonation

• Pretending to be staff
• Example: Copying staff appearance or threatening bans

Game Disruption

• Interfering with others' gameplay
• Example: Using auto-fire in safe zones

Harassment

• General Harassment: Persistent bothering of players
• Example: Excessive PMs or chat harassment
• Sexual Harassment: Unwanted sexual advances
• Example: Sexual comments via chat/PMs or character movements

Inappropriate Behavior

• Acting inappropriately in public spaces
• Example: Drawing inappropriate images on whiteboards

Racism

• Discriminatory remarks based on race/culture
• Example: Racial slurs in chat/PMs

Solicitation

• Requesting social media for sexual purposes
• Example: Asking for Kik/Skype for sexual conversations

Severe Vulgarity

• Excessive offensive language
• Example: Continuous swearing in chat

Personal Information

• Sharing private details
• Example: Revealing phone numbers or passwords

Multiple Offenses

• Repeated violations in short time
• Example: Several jailings in one month

Penalties escalate based on violation severity and frequency. Serious offenses may result in immediate account bans.

All Graal servers must follow these rules to maintain a safe environment. Servers violating these rules may face penalties including removal of Classic/Hosted status or shutdown.

Manager Responsibilities

• Must enforce all GraalOnline agreements and policies
• Responsible for all server content and staff behavior
• Must be proactive in enforcing rules
• Must clearly communicate server-specific rules to players

A. Files and Content

• No copyrighted material allowed
• All content must be age-appropriate and non-offensive
• Radio content must be suitable for all ages
• No stealing content/ideas from other servers
• Server-specific content can only be used on its original server
• Player graphics require artist permission for multi-server use
• All uploaded files become GraalOnline property
• Server staff must maintain proper backups
• Classic servers cannot reset user data without PWA approval

B. Staff Requirements

• All staff must follow GraalOnline agreements
• No honorary staff positions allowed
• Staff tags must clearly indicate roles
• RC names must be professional and identifiable
• Staff tools must be designed to prevent abuse
• Staff should only receive necessary rights/tools
• RC access must be IP/PCID restricted
• Full RC rights should be limited to Server Admins+
• File write/delete access should be minimized
• Only managers should access server logs
• Mass messages should be for important info only

C. Local Guilds

• No impersonating privilege/staff guilds
• No offensive/copyrighted/threatening guild names
• No unofficial guilds in staff lists

D. System Abuse

• No scripts to imitate other players
• Scripts must not interfere with core Graal functions
• Player tracking limited to account/nick/community names
• Storing player IPs/PCIDs is strictly forbidden

E. External Community

• Third-party sites must enforce in-game behavior standards
• Sites must notify users to use unique passwords
• Passwords must be securely hashed
• No claiming "official" status without permission
• No questionable/illegal/adult content
• PWA judges third-party site legitimacy

Policy Notes

• GraalOnline reserves right to amend rules
• Players must stay updated on rule changes
• PWA enforces rules case-by-case